How can a company like Apple entrust the final stage of this intricate process to delivery personnel who lack the same care and commitment? To someone who erroneously delivers your brand-new laptop to a different part of the city, and then charges you $40 to rectify their mistake? However, there's something that deeply confounds me. It's truly astounding how they convert raw silicon and aluminum into something as refined as a MacBook. The individuals extracting silicon, the engineers designing hardware, the designers crafting my user experience, and the developers creating the extraordinary operating system - they all do an incredible job. I love their hardware, I love their software, and respect the people who make it all come together. I must say, I have a profound admiration for Apple and its accomplishments.
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